The Michelle Pascoe Hospitality Podcast
Michelle PascoeWelcome to The Michelle Pascoe Hospitality Podcast, where we explore the heart of the hospitality industry through conversations with leaders, experts, and innovators. Each episode brings you insights, practical advice, and inspiring stories that help you elevate guest experiences, enhance team performance, and stay ahead of industry trends. Whether you're an owner, manager, or passionate professi... more
| Publishes | Weekly | Episodes | 307 | Founded | 8 years ago |
|---|---|---|---|---|---|
| Number of Listeners | Categories | BusinessMarketingManagement | |||
Listen to this Podcast
Latest Episodes
When service pressure builds, leadership matters more than ever. In this episode, Michelle Pascoe speaks with Damien Schofield about resilience, calm leadership, communication and team connection in high-pressure environments. Drawing on his experien... more
Community is often spoken about as a brand value, but in this conversation, Michelle Pascoe and Christopher Hill unpack why it is also a practical strategy for creating better experiences, stronger leadership and deeper loyalty.
Christopher shares h... more
What will customer service look like in 2026?
In this episode, Michelle explores how the future of customer experience in hospitality is being shaped by culture, leadership, employee wellbeing and meaningful measurement.
Drawing on insights from re... more
When we talk about customer service in hospitality, the focus is usually on the guest.
But the truth is exceptional guest experiences are created by teams who feel safe, supported, and respected at work.
In this episode, hospitality consultant Anna... more
Key Facts
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Reviews
- Always thought provoking and lively
Michelle’s wide experience in hospitality means she asks important questions about the direction of the industry, with an optimistic point of view. This podcast is a great addition to professional education for business owners and managers.
Apple Podcasts5Ken Burgin
Australia4 years ago - Engaging, thought provoking and inspiring.
I’m always left with something to consider in regards to customer service, the customer experience or my business. Michelle leaves you with so much in every episode. A must listen for everyone in business.
Apple Podcasts5Deb S11Australia6 years ago - Great insights into an exciting and dynamic industry
An informative and engaging podcast series that looks at an exciting and dynamic time in the Hospitality sector. I love the notion of “finding your why” in life and carrying that into your career choices. Interesting discussion on the opportunities for automation and how it will put the focus back on actually engaging with our customers. I look forward to hearing more.
Apple Podcasts5SHall83Australia8 years ago - Worth a listen!
Very enjoyable and informative podcast, looking forward to the next instalment!
Apple Podcasts5MilleKeen90Australia8 years ago - Being Accountable
Loved hearing about the robot and that is up to us to be accountable. So true.
Apple Podcasts5BeanfourAustralia8 years ago
Chart Rankings
How this podcast ranks in the Apple Podcasts, Spotify and YouTube charts.
Apple Podcasts | #191 | Australia/Business/Marketing |
Apple Podcasts | #139 |  United Arab Emirates/Business/Marketing |
Apple Podcasts | #182 |  Ireland/Business/Marketing |
Audience Metrics
Listeners, social reach, demographics and more for this podcast.
| Listeners per Episode | Gender Skew | Location | |||
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| Interests | Professions | Age Range | |||
| Household Income | Social Media Reach | ||||
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Which podcasts are similar to The Michelle Pascoe Hospitality Podcast?
These podcasts share a similar audience with The Michelle Pascoe Hospitality Podcast:
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How many episodes of The Michelle Pascoe Hospitality Podcast are there?
The Michelle Pascoe Hospitality Podcast launched 8 years ago and published 307 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.
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