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Artwork for Conversations.

Conversations.

Zivio
Services Procurement
Statement Of Work
Artificial Intelligence
Procurement Technology
AI In Procurement
Zivio
Total Talent
Total Workforce Management
Contract Labor
SOW Services Management
Dow Chemicals
Cox Enterprises
Professional Services
Contingent Labor
Procurement
External Workforce
Pontoon
Total Talent Management
London Stock Exchange Group
MSP

Inspiring thoughts, research and discussion on the topic of statement of work management, ideas on services procurement & the world of getting things done.

PublishesTwice monthlyEpisodes87Founded5 years ago
Number of ListenersCategories
BusinessManagement

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Artwork for Conversations.

Latest Episodes

With Linc Markham, Executive Workforce Solutions Advisor

The messy middle where services procurement and contingent labour overlap, is where value quietly leaks through misclassified work, duplicated outsourcing, and runaway change requests. AI, req... more

With Sam Smith, President, Pontoon

Exploring how AI, workforce strategy, and evolving MSP models are reshaping the future of work. From services procurement and talent management to leadership and innovation, looking at how businesses can build smar... more

The shift from contingent labor to total talent management is reshaping how organisations approach services procurement. AI, data, and stronger oversight are enabling better control, visibility, and value from complex services spend.

With Betty Swee... more

When services are clearly defined upfront, organisations gain more control, better outcomes and stronger partnerships. This discussion examines what needs to change early to support scalable, effective services procurement.

With David Orme, Global H... more

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Recent Guests

Sam Smith
President of Pontoon
Pontoon
Episode: The Future of Work Delivery & Services Procurement
Betty Sweetman
Indirect procurement leader with experience in contingent labor and services procurement
GE, Genpact, Amgen, BP (former roles)
Episode: From Contingent Workforce to Strategic Services Procurement
Joe David
Services Procurement & Contingent Workforce subject matter expert
Episode: Solving Services Procurement One Step at a Time
Erin Shwiff
Director of Procurement Operations, Transformation and Strategic Initiatives at Western Union
Western Union
Episode: Laying the Groundwork for Scalable Services Procurement
Noel Lai-Kit
Head of Services Procurement at the London Stock Exchange Group
London Stock Exchange Group
Episode: Making Practical Choices in Services Procurement
Patti Vora
Indirect and professional services procurement expert
Independent consultant / procurement expert
Episode: Making Services Procurement Work Holistically
David Orme
Global Head of Services Procurement at Pontoon
Pontoon
Episode: The Journey into Services Procurement
Brian Salkowski
President at E-Team
E-Team
Episode: Services Procurement – Understanding The Mix
Lisa Williams
Senior Director of Operations, Talent Strategy, and Employee Experience at Dow Chemical Dow
Dow Chemicals
Episode: The Services Procurement Foundations for Total Workforce Management

Host

Johnny
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Talking Points

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Services Procurement - A Case Study For Change
Q: What role does AI play in Telent's services procurement today?
AI assists with scope creation, risk analysis, supplier response analysis, and horizon planning, but is used as a tool to augment human decision-making and accelerate the procurement lifecycle. The system remains governed by business rules and human oversight.
Services Procurement - A Case Study For Change
Q: How did Telent choose and implement the MSPs and the platforms?
Telent evaluated MSPs like Zivio and Mawson, focusing on governance, guardrails, and the ability to automate and standardize the services procurement process while keeping a strong compliance framework.
Services Procurement - A Case Study For Change
Q: What sparked Telent's shift to services procurement and what were the early hurdles?
IR35 was the catalyst; it forced a clear evidence-based approach to determine which work fell inside or outside IR35 and pushed leadership to consider a structured, compliant, and efficient services procurement model.
From Contingent Workforce to Strategic Services Procurement
Q: How did your experience with contingent labor influence your approach to services procurement and total talent management?
It showed how data and governance across channels matter most. By consolidating spend through strategic MSA anchors and targeted SOW workflows, we could manage outcomes, costs, and risk more effectively while enabling the business to scale talent as needed.
Laying the Groundwork for Scalable Services Procurement
Q: At what point should a company consider moving from an MSP to an in-house services procurement model?
When there is a need for strategic control, data-driven governance, and cross-functional alignment that an MSP cannot provide; plus a strong business case showing how a dedicated in-house team can own end-to-end processes, tooling, and metrics.

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Frequently Asked Questions About Conversations.

What is Conversations. about and what kind of topics does it cover?

This show centers on services procurement, statement-of-work management, and the broader world of workforce delivery. Conversations across episodes tend to explore how organizations plan, source, and govern external talent—from MSP/VMS programs and SOW management to total workforce strategies—often highlighting data-driven decision making, governance, and change management. Real-world case studies from large enterprises and providers illustrate how technology like AI, Beeline/Venly, and VMS platforms intersect with culture, leadership, and cross-functional collaboration to turn procurement into a strategic enabler rather than a back-office function. Notable through-lines include the evolution from contingent labor to total talent management... more

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Which podcasts are similar to Conversations.?

These podcasts share a similar audience with Conversations.:

1. The Best Business Podcast with Daryl Urbanski

How many episodes of Conversations. are there?

Conversations. launched 5 years ago and published 87 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.

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What guests have appeared on Conversations.?

Recent guests on Conversations. include:

1. Sam Smith
2. Betty Sweetman
3. Joe David
4. Erin Shwiff
5. Noel Lai-Kit
6. Patti Vora
7. David Orme
8. Brian Salkowski

To view more recent guests and their details, simply upgrade your Rephonic account. You'll also get access to a typical guest profile to help you decide if the show is worth pitching.

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