Clickthrough: A Total User Experience Podcast
Government Technology InsiderListen to insights from Maximus experts and guests in technology and customer experience to learn strategies for how to optimize federal service delivery from government to you.
| Publishes | Monthly | Episodes | 17 | Founded | 2 years ago |
|---|---|---|---|---|---|
| Number of Listeners | Categories | TechnologyGovernment | |||
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Latest Episodes
Caring for veterans is a job that for the most part falls to family members who, until the moment they start caregiving, have had no prior experience. As well as the physical act of caregiving, these family members suddenly need to become knowledgeab... more
Generative AI has quickly become fundamental to this next generation of service delivery excellence, and now, the next generation of AI, agentic AI, is poised to help agencies further refine their service delivery capabilities. In this new episode of... more
What do hackathons have to do with national defense? More than you might think.
In this episode, we sit down with Dr. Arun Seraphin of NDIA’s Emerging Technologies Institute and Derrick Pledger of Maximus to explore how hackathons are helping govern... more
In this episode of the Clickthrough podcast, host, Hillary Fredrick is joined by Jonathan Shapland, who is Senior Director of Technology at Maximus and Cathy Muha, Senior Director of the Customer Experience Accelerator at Maximus, to learn more about... more
In the third episode of Season 2 of Clickthrough, host Hillary Fredrick is joined by MaryAnn Monroe, Vice President of the Maximus CX Accelerator, and Mike Kuentz, Principal Solutions Architect, to unpack the promise – and the pressure of building a ... more
There’s no doubt about it, 2025 is the Year of AI for the federal government. From predictive AI to generative AI there are so many examples of how AI can help federal agencies and workers be more efficient.
But have you heard of Agentic AI? Agentic... more
Investments in constituent experiences (CX) are a key part of agency modernization strategies today across the federal government. But while most of these CX investments are directed towards external end users of agency services, the Department of De... more
Welcome to season 2 of Clickthrough, we are thrilled to raise the bar with the value we deliver in our episodes this year. Subscribe to stay up to date on our latest episodes!
About Clickthrough:
In this podcast we will focus on solving the key cha... more
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| Listeners per Episode | Gender Skew | Location | |||
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1. Crime Junkie
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this podcast launched 2 years ago and published 17 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.
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