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Business Made Personal

with Mark Silveira
Insurance
Insurance Industry
Australia
United Kingdom
Leadership
Resilience
The Insurance Industry
Climate Change
Reinsurance
Financial Services
Steadfast Group
QBE Insurance
Charity/philanthropy
Bridge International
Mentorship
Melbourne, Australia
Hakea Insurance Brokers
Collective Progress
Invest Broking
PSC Insurance

We speak to Insurance industry icons who have been there, done that and seen the movie to find out what worked for them and what challenges they faced. It’s a must-listen for anyone interested in learning from the best and seeking to enhance their careers.

PublishesTwice monthlyEpisodes149Founded5 years ago
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Artwork for Business Made Personal

Latest Episodes

People-first leadership in insurance begins with a willingness to give others your knowledge, time and belief.

In this episode of Business Made Personal, Mark Silveira speaks with Linda Bennett, Senior Claims Advisor and Broker Partner at Crawford &... more

Major complex loss in insurance is not just about technical expertise; it is about communication, judgement and the ability to guide people through pressure.

In this episode of Business Made Personal, Mark Silveira chats with Nigel Cook, Chief Execu... more

How Deniz Bekir is raising the standard of insurance claims begins with a simple belief: every claim deserves the very best expertise, professionalism and care.

In this episode of Business Made Personal, Mark Silveira sits down with Deniz Bekir, CEO... more

Insurance leadership is rarely a straight path, and few people understand that better than Ben Goodall.

In this episode of Business Made Personal, Mark Silveira sits down with Ben Goodall, CEO of Envest Broking and former CEO of PSC Broking, to expl... more

Key Facts

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Recent Guests

Deniz Bekir
CEO and Principal Engineer at Silver Wolf Projects; Director and Chairperson at ABEC; Chartered Professional Engineer; Fellow of Engineers Australia
Silver Wolf Projects; ABEC
Episode: Ep146 - How Deniz Bekir is raising the standard of insurance claims
Benjamin Goodall
CEO Invest Broking; former PSC Insurance
Invest Broking / PSC Insurance
Episode: Ep145 - Ben Goodall on leadership, risk and building insurance businesses
Lorelle Hillman
General Manager Distribution for QBE in Australia
QBE
Episode: Ep144 - Lorelle Hillman on women leading the future of insurance
Steven Hill
Account director at Network Insurance House; NIBA director and board member; 2018 Queensland NIBA Broker of the Year
Network Insurance House; NIBA
Episode: Ep143 - How Steven Hill built a 40-year career in insurance leadership
Greg Fisher
Chairman of Nautilus Marine; chairman of Steadfast Foundation; former Allianz executive
Nautilus Marine; Steadfast Foundation; Allianz
Episode: Ep142 - Greg Fisher on insurance leadership, resilience and life after adversity
Damien Gallagher
Executive General Manager, CX and Growth at CGU and WFI
CGU, WFI
Episode: Ep141 - Financial services to insurance leadership - Damien Gallagher
Stuart Brown
Chief Executive Officer at The Bridge International
The Bridge International
Episode: Ep140 - Stuart Brown on bridging strategy and execution in the insurance industry
Tim Mathieson
CEO Australasia Broking, Steadfast Group (former roles include CEO of QIB Group and head of broker network at Steadfast)
Steadfast Group; QBE Insurance
Episode: Ep139 – Tim Mathieson on leadership in Insurance and the future of broking
Julia Davis
Senior Policy and Communications Officer at the Financial Rights Legal Centre; AFCA panel member; board member
Financial Rights Legal Centre; AFCA
Episode: Ep138 – Julia Davis on systemic inequities in insurance and consumer trust

Host

Mark Silveira
Host of the show

Reviews

5.0 out of 5 stars from 19 ratings
  • Great insurance podcast

    Very grateful to listen to insurance industry leaders on the weekly podcast, I always learning from the guests and Mark asks great questions and keeps the focus on the guest

    Apple Podcasts
    5
    NathanMelb
    Australia4 years ago

Listeners Say

Key themes from listener reviews, highlighting what works and what could be improved about the show.

Insightful conversations with industry leaders.
Great depth on career development and resilience in insurance.
Excellent guest selection focused on real-world leadership.
Feels like practical, career-boosting content for professionals.
Consistently high-quality guests and thoughtful questions.

Chart Rankings

How this podcast ranks in the Apple Podcasts, Spotify and YouTube charts.

Talking Points

Recent interactions between the hosts and their guests.

Ep145 - Ben Goodall on leadership, risk and building insurance businesses
Q: How did the early life and education shape your approach to leadership?
Growing up with constant moves and the influence of mentors taught him adaptability, resilience, and the importance of building networks, which later translated into being comfortable with change and leading diverse teams.
Episode 127 - Kerrie Challenor
Q: What would you change with a magic wand for the industry?
She would boost confidence in young women, encouraging them to be brave, use their voice, and pursue opportunities even if they fear failure, highlighting that many underestimate their capabilities at the start of their careers.
Episode 127 - Kerrie Challenor
Q: What is the biggest challenge the industry faces today?
Kerrie highlights climate-related disasters, cyber risk, and regulatory complexity as major ongoing challenges, noting that regulation can burden customers and that the industry must balance compliance with delivering clear, value-driven communications to clients.
Episode 127 - Kerrie Challenor
Q: How did you end up in the insurance industry?
She started in a law-stationer role and moved into insurance after an initial stint in other work, gradually transitioning through marine insurance at National and General Insurance and then into roles with CGU and NTI. The path was driven by chance opportunities, mentorship, and a willingness to take on new responsibilities.
Episode 127 - Kerrie Challenor
Q: Where did you grow up and what was your life like at that time?
Kerrie describes growing up in Sydney's Mossman area with a financially modest but hopeful upbringing, a single mother who worked multiple jobs, and an emphasis on resilience and making opportunities for her daughters. This shaped her commitment to hard work and relationship-building early in her career.

Audience Metrics

Listeners, social reach, demographics and more for this podcast.

Listeners per Episode
Gender Skew
Location
Interests
Professions
Age Range
Household Income
Social Media Reach

Frequently Asked Questions About Business Made Personal

What is Business Made Personal about and what kind of topics does it cover?

A leadership-focused series that features seniorinsurers, brokers, and industry leaders sharing career journeys, mentorship experiences, and practical insights for navigating the insurance landscape. Episodes commonly center on resilience, diversity and inclusion, client-first leadership, and the future of risk, technology, and regulation in insurance. Notable traits include deep personal storytelling, emphasis on mentorship, and a pattern of highlighting practical career moves, work-life balance, and systemic challenges in the industry, making it valuable for professionals aiming to advance, sponsor, or pitch guests with senior-level expertise.

Where can I find podcast stats for Business Made Personal?

Rephonic provides a wide range of podcast stats for Business Made Personal. We scanned the web and collated all of the information that we could find in our comprehensive podcast database. See how many people listen to Business Made Personal and access YouTube viewership numbers, download stats, audience demographics, chart rankings, ratings, reviews and more.

How many listeners does Business Made Personal get?

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What are the audience demographics for Business Made Personal?

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How many subscribers and views does Business Made Personal have?

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Which podcasts are similar to Business Made Personal?

These podcasts share a similar audience with Business Made Personal:

1. INsight - Insurance News
2. The Fin
3. Chanticleer
4. Straight Talk with Mark Bouris

How many episodes of Business Made Personal are there?

Business Made Personal launched 5 years ago and published 149 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.

How do I contact Business Made Personal?

Our systems regularly scour the web to find email addresses and social media links for this podcast. We scanned the web and collated all of the contact information that we could find in our podcast database. But in the unlikely event that you can't find what you're looking for, our concierge service lets you request our research team to source better contacts for you.

Where can I see ratings and reviews for Business Made Personal?

Rephonic pulls ratings and reviews for Business Made Personal from multiple sources, including Spotify, Apple Podcasts, Castbox, and Podcast Addict.

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What guests have appeared on Business Made Personal?

Recent guests on Business Made Personal include:

1. Deniz Bekir
2. Benjamin Goodall
3. Lorelle Hillman
4. Steven Hill
5. Greg Fisher
6. Damien Gallagher
7. Stuart Brown
8. Tim Mathieson

To view more recent guests and their details, simply upgrade your Rephonic account. You'll also get access to a typical guest profile to help you decide if the show is worth pitching.

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