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Artwork for Boost Conversations – The Conversational AI & CX Podcast

Boost Conversations – The Conversational AI & CX Podcast

boost.ai
Boost AI
Voice AI
Governance
Customer Experience
Voice AI Deployments
Generative AI
Conversational AI
Ownership
Phased Deployment
Agentic AI
Multi-Agent Systems
Containment Metrics

Boost Conversations: A bi-monthly briefing for CX leaders. We skip the AI hype to focus on scaling enterprise AI Agents. Hear from boost.ai experts, partners, and customers on the ROI, security, and strategy behind modern contact centers.

PublishesMonthlyEpisodes6Founded5 months ago
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Artwork for Boost Conversations – The Conversational AI & CX Podcast

Latest Episodes

Most companies deploying voice AI are leaving significant value on the table. The technology has matured – but the approach hasn't.

In this session, boost.ai Co-Founder and CCO Henry Vaage Iversen and Kane Simms explore why voice AI is finally reach... more

Many organizations have deployed Voice AI but are struggling with performance, adoption, and ROI. The challenge is rarely the technology; it’s the operational system surrounding it.

In this session, boost.ai and Metric Sherpa examine why Voice AI un... more

In this episode, Samantha Rosendorff (VP of Global Pre-Sales, boost.ai) joins Kane Simms (CEO, VUX World) to dismantle the most common misconceptions about Voice AI. They provide a blueprint for how to design, deploy, and scale Voice AI that actually... more

Accuracy is only the beginning. To build truly effective AI Agents, organizations must establish a clear standard for what quality looks like in practice and how to maintain it as they scale.

In this episode, boost.ai's Simeon Kristofferson (Custome... more

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Recent Guests

Henry Vaage Iversen
CCO and co-founder of Boost AI
Boost AI
Episode: What most companies get wrong about voice AI
Justin Robbins
Founder and Chief Analyst at Metric Sherpa
Metric Sherpa
Episode: The breaking points of voice AI deployments (and how to avoid them)
Sam Damby
Solutions Engineer and Voice Expert at Boost AI
Boost AI
Episode: The breaking points of voice AI deployments (and how to avoid them)
Samantha Rosendorff
Global Pre-Sales Lead at Boost AI
Boost AI
Episode: Rethinking voice AI: Moving from common mistakes to best practices
Kane Simms
Founder of VUX
VUX
Episode: Designing conversational AI that sounds like your brand
Nick Mitchell
Chief Revenue Officer at Boost
Boost
Episode: Conversational AI in 2026: From hype to enterprise reality
Clay Cardozo
Vice President of Product Development
Boost
Episode: Conversational AI in 2026: From hype to enterprise reality

Host

Kristian Wilhelmsen
Host of the session

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Talking Points

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Designing conversational AI that sounds like your brand
Q: What are a few concrete changes teams can make inside a conversational AI tool to immediately improve interactions?
Start with a target experience—define user needs and ideal journeys—then map content, tone, and prompts accordingly; use example journeys and multi-agent orchestration to ensure the interaction feels cohesive and brand-aligned.
Designing conversational AI that sounds like your brand
Q: When a team says their conversational AI doesn't sound like their brand, what is the real issue under the hood?
The mismatch often boils down to tone and language choices, but deeper issues lie in content structure, information hierarchy, and how the UI requirements shape the conversation, not just the words used.
The breaking points of voice AI deployments (and how to avoid them)
Q: What should CX and product leaders review to test real-world resilience before going live?
Review a sample of recent interactions end-to-end, identify where customers or agents have to work too hard, where the system is being worked around, and where metrics look fine but don't reflect real experience.
The breaking points of voice AI deployments (and how to avoid them)
Q: Who should own a voice deployment and which teams should be involved?
Senior sponsorship and cross-functional involvement (IT, security, legal, operations, and business owners) are critical; without clear ownership and early alignment, projects stall or encounter turf wars.
The breaking points of voice AI deployments (and how to avoid them)
Q: How can a phased deployment help reduce friction and improve adoption over time?
Start with simpler, low-friction use cases to establish clean routing and basic information access, then layer in knowledge, feedback, and automation in controlled steps to avoid overwhelming the system and the teams.

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What is This Podcast about and what kind of topics does it cover?

This show focuses on practical, enterprise-grade approaches to deploying and scaling AI agents in customer-facing environments. Across episodes, the conversations emphasize governance, phased deployments, and ROI, with real-world anecdotes from practitioners and Boost AI experts. Listeners are likely CX leaders and technologists seeking actionable guidance on architecture, data governance, and brand-aligned design for large-scale contact centers. A notable pattern is a balance between technical depth (multi-agent orchestration, governance, testing) and business outcomes (customer experience, risk management, and deployment strategy). The format tends to feature expert guests and partner perspectives to ground hype in enterprise reality.

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this podcast launched 5 months ago and published 6 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.

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Recent guests on this podcast include:

1. Henry Vaage Iversen
2. Justin Robbins
3. Sam Damby
4. Samantha Rosendorff
5. Kane Simms
6. Nick Mitchell
7. Clay Cardozo

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