BeyondCXM – Customer Experience Management weitergedacht.
Daniel RenggliIn den letzten Jahren prägten Begriffe wie Kundenzentrierung, Customer Journey und Customer Experience den Aufbruch und den paradigmatischen Wandel in den Unternehmen in Richtung Kunde. Oft ist aber das Verständnis sehr operativ geblieben und Umsetzungen scheitern an Rahmenbedingungen außerhalb der reinen CXM-Thematik: Strategie, Kultur, Mindset oder auch Silo-Strukturen verhindern den Erfolg. Ode... more
| Publishes | Infrequently | Episodes | 41 | Founded | 5 years ago |
|---|---|---|---|---|---|
| Language |  German | Number of Listeners | Categories | BusinessMarketingManagement |
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Latest Episodes
Beyond CXM – Generative KI und KI-Agenten für eine bessere Customer Experience
Zu Gast: Rolf Jeger, Leiter der Digital- & KI-Agentur VOIMA
Host: Daniel Renggli, Strategieberater für Marketing, Vertrieb und Kundenservice
Generative KI ist längst im... more
Beyond CXM – Episode 40: Analytische KI als Gamechanger im Customer Experience Management
Zusammenfassung
In der 40. Episode des Podcasts Beyond CXM und dem fünften Teil der KI-Miniserie begrüßt Moderator Daniel Renggli den CEO und Gründer von Hase... more
Beyond CXM – Customer Experience Management weitergedacht
Episode: Künstliche Intelligenz im Customer Service – Mit Monika Staubli
Gast: Monika Staubli, Senior Account Executive bei Genesys
Host: Daniel Renggli
In dieser Episode sprechen Daniel R... more
Shownotes für Episode 38 von BeyondCXM - Customer Experience Management weitergedacht
Episodentitel: Customer Experience im Zeitalter der KI – 3. Teil.
Gast: Georg Blum, 1A Relations
Moderator: Daniel Renggli
Zusammenfassung:
In dieser spannende... more
Shownotes: Beyond CXM - Customer Experience Management weitergedacht
Episode: Customer Experience im Zeitalter der KI – 2. Teil
Gast: Ivana B. Lachner, Alliances & Business Development Executive bei Adobe (*)
Moderation: Daniel Renggli
Themenüber... more
Shownotes: Beyond CXM - Custom Experience Management Weitergedacht
Episode: Customer Experience im Zeitalter der KI – 1. Teil
Gast: Kai Stübane, Managing Director DACH bei DocuSign
Moderatoren: Daniel Renggli, Winfried Felser
Themenübersicht:
In ... more
Shownotes: Beyond CXM - Custom Experience Management Weitergedacht
Episode: Wie meistern wir die Zukunft in wirtschaftlich herausfordernden Zeiten?
Gast: Anne M. Schüller, Managementdenkerin, Keynote-Speaker und Bestsellerautorin
Moderator: Daniel... more
Podcast: Beyond CXM – Customer Experience Management weitergedacht
Host: Daniel Renggli
Gast: Marc Sandmeier, Sustainability Lead bei Baloise Schweiz
Erscheinungsdatum: 20. Januar 2025
In dieser Episode:
• Einführung in das Thema Nachhaltigkeit:... more
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