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Behind the Docs

Heretto
Technical Writing
Content Strategy
Technical Communication
Structured Content
DITA
Documentation
Content Management Systems
User Experience (UX)
User Experience Design
Church Management Software
Technical Communications
Content Operations
Chartered Insurance Institute
Community In Technical Writing
Style Guides
Food Tech
Knowledge Management
Technical Documentation
IDEXX
Data-Driven Decisions

Welcome to Behind the Docs — the podcast that spotlights the people who make technical content come to life. Whether you're a seasoned tech writer, content strategist, or just curious about the brains behind the docs you rely on every day, this show is for you. Each episode features real conversations with the folks who build help sites, craft user guides, and keep the content engine running behin... more

PublishesWeeklyEpisodes18Founded7 months ago
Number of ListenersCategories
BusinessTechnology

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Artwork for Behind the Docs

Latest Episodes

Jeff Cross didn't plan to become a technical writer. He started a computer science degree, dropped out, spent a year trying to make it as a fiction writer, went back for a philosophy degree, considered academia, and then — almost by accident — realiz... more

In this episode of Behind the Docs, Ren sits down with Dachary Carey of MongoDB to explore a rapidly emerging challenge: AI agents can’t reliably read your documentation and most teams don’t realize it.

Dachary shares how a deep dive into agent work... more

In this episode of Behind the Docs, Patrick sits down with Manny Silva, Head of Documentation at Skyflow, to explore what happens when technical writing evolves into full-scale content systems.

From growing up building computers to working at Apple ... more

In this episode of Behind the Docs, Ren welcomes back Sara Feldman, Director of Member Engagement at the Consortium for Service Innovation and longtime advocate for knowledge-driven customer experience.

Sara began her career as a technical writer, s... more

In this episode of Behind the Docs, Ren sits down with Melanie Denise Davis — journalist-turned-technical-communication leader, AI Wrangler, and founder of Dragonfly Diva Docs.

Melanie’s career spans the evolution of modern technology itself: from p... more

In this episode of Behind the Docs, Patrick Bosek interviews Dave Koelmeyer, the Content Operations Manager at IDEXX. Dave shares his unexpected journey from IT support to becoming a professional technical communicator.

He discusses the importance o... more

In this special episode of Behind the Docs, Ren sits down with Heretto’s own Jarod Sickler — philosopher-turned-structured-content expert, and one of the most genuinely thoughtful voices in the documentation world.

Jarod shares how a grad-school pap... more

In this episode of Behind the Docs, we sit down with Sandie Markle, content engineer and CEO of Blueberri, whose journey through food tech, structured content, and accidental content engineering is one of the most fascinating we’ve ever featured.

Sa... more

Key Facts

Accepts Guests
Contact Information
Podcast Host
Number of Listeners
Find out how many people listen to this podcast per episode and each month.

Recent Guests

Dave Koelmeyer
Content operations manager at IDEXX
IDEXX
Episode: Technical Writers Should Be Rebranded to Knowledge Engineers with Dave Koelmeyer of IDEXX
Jarod Sickler
Technical writer at Heretto
Heretto
Episode: The Philosophy of Structured Content with Jarod Sickler of Heretto
Karissa Van Baulen
Director of Education with over a decade of experience in technical communication, customer education, and knowledge management.
Hotjar
Episode: Building Customer Education Programs with Karissa Van Baulen of Pallon
Randee Napp
Manager of Technical Publications at ECHO Inc.
ECHO Inc.
Episode: The 5 Whys with Randee Napp of ECHO Inc.
Kimberly Voltaire
Technical editor and Style Guide Owner at Simpli.fi
Simpli.fi
Episode: The Power of Style Guides with Kimberly Voltaire of Simpli.fi
Kat Reierson
Technical writer passionate about authentic documentation practices.
DocuSign
Episode: Unapologetically Authentic with Kat Reierson of DocuSign
Barbara Green
Content lead at ACSTechnologies with nearly 19 years of experience in technical communications.
ACSTechnologies
Episode: Welcome to Behind the Docs! Kicking it off with Barbara Green of ACSTechnologies

Hosts

Patrick Bosek
Host of Behind the Docs; affiliated with Behind the Docs
Ren
Host of Behind the Docs

Chart Rankings

How this podcast ranks in the Apple Podcasts, Spotify and YouTube charts.

Apple Podcasts
#212
United States/Technology
Apple Podcasts
#195
Australia/Technology
Apple Podcasts
#70
South Korea/Technology
Apple Podcasts
#104
New Zealand/Technology
Apple Podcasts
#106
Israel/Technology

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Talking Points

Recent interactions between the hosts and their guests.

Technical Writers Should Be Rebranded to Knowledge Engineers with Dave Koelmeyer of IDEXX
Q: What advice would you give someone who is just getting going in this field?
Develop a customer-centric mindset, stay updated on the latest tools, and understand your business's goals.
The Philosophy of Structured Content with Jarod Sickler of Heretto
Q: When did you recognize the value of technical documentation?
Jarod realized the value of technical documentation when customers would ask for custom documentation, which he could readily create by reusing existing content.
Leveraging DITA for Learning Content - Matt Knight of Chartered Insurance Institute
Q: So what trends do you think are going to impact CII, the way that you do your work?
We are transitioning away from traditional study texts to more of a digital learning experience, and we might repurpose existing content into different formats.
The 5 Whys with Randee Napp of ECHO Inc.
Q: What is the hill you're willing to die on when it comes to documentation?
We worry too much about things like white space and format; we really need to be looking at these technologies that are coming through.
From Accidentally Structured to Intentionally Scalable with Sandie Markle of Blueberri
Q: What is your view on great documentation?
Great documentation is like good recipe writing, anticipating readers' next questions and providing clear understanding.

Audience Metrics

Listeners, social reach, demographics and more for this podcast.

Listeners per Episode
Gender Skew
Location
Interests
Professions
Age Range
Household Income
Social Media Reach

Frequently Asked Questions About Behind the Docs

What is Behind the Docs about and what kind of topics does it cover?

A practical look at how technical content is created, managed, and improved across organizations. Episodes center on structured content, documentation strategy, and the evolving role of technical writers as knowledge engineers, with guests who lead content operations, technical publications, and education programs in tech-centric companies. Listeners likely include technical writers, content strategists, knowledge managers, and UX writers who want actionable approaches to content governance, localization, and leveraging AI to scale documentation. A notable pattern is the emphasis on data-driven content decisions, centered around user needs, product success, and measurable outcomes like reduced churn and improved task completion. The show st... more

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How many listeners does Behind the Docs get?

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To see how many followers or subscribers Behind the Docs has on Spotify and other platforms such as Castbox and Podcast Addict, simply upgrade your account. You'll also find viewership figures for their YouTube channel if they have one.

How many episodes of Behind the Docs are there?

Behind the Docs launched 7 months ago and published 18 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.

How do I contact Behind the Docs?

Our systems regularly scour the web to find email addresses and social media links for this podcast. We scanned the web and collated all of the contact information that we could find in our podcast database. But in the unlikely event that you can't find what you're looking for, our concierge service lets you request our research team to source better contacts for you.

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What guests have appeared on Behind the Docs?

Recent guests on Behind the Docs include:

1. Dave Koelmeyer
2. Jarod Sickler
3. Karissa Van Baulen
4. Randee Napp
5. Kimberly Voltaire
6. Kat Reierson
7. Barbara Green

To view more recent guests and their details, simply upgrade your Rephonic account. You'll also get access to a typical guest profile to help you decide if the show is worth pitching.

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