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Behind the Docs

Heretto
Technical Writing
Documentation
Content Strategy
Technical Communication
Structured Content
DITA
Artificial Intelligence
Content Management Systems
User Experience (UX)
User Experience Design
Church Management Software
Doc Detective
AI In Technical Communication
Content Governance
Dublin Core
Food Tech
Knowledge Management
Community In Technical Writing
Style Guides
Chartered Insurance Institute

Welcome to Behind the Docs — the podcast that spotlights the people who make technical content come to life. Whether you're a seasoned tech writer, content strategist, or just curious about the brains behind the docs you rely on every day, this show is for you. Each episode features real conversations with the folks who build help sites, craft user guides, and keep the content engine running behin... more

PublishesWeeklyEpisodes21Founded9 months ago
Number of ListenersCategories
BusinessTechnology

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Artwork for Behind the Docs

Latest Episodes

In this episode of Behind the Docs, Patrick Bosek sits down with Fabrizio Ferri-Benedetti to explore what AI actually means for the future of technical communication — beyond the hype.

Fabri shares his journey from software reviewer and blogger to P... more

This episode of Behind the Docs is coming straight from the conference floor at ConVEx 2025 in Pittsburgh — a collection of candid conversations with the people who make this community what it is.

From first-timers to veterans with decades in the fi... more

In this special replay from Scriptorium's Content Operations podcast, Sarah O'Keefe sits down with our very own Patrick Bosek to tackle one of the thorniest problems in AI-powered content work: governance.

Patrick and Sarah unpack why governing AI o... more

Jeff Cross didn't plan to become a technical writer. He started a computer science degree, dropped out, spent a year trying to make it as a fiction writer, went back for a philosophy degree, considered academia, and then — almost by accident — realiz... more

In this episode of Behind the Docs, Ren sits down with Dachary Carey of MongoDB to explore a rapidly emerging challenge: AI agents can’t reliably read your documentation and most teams don’t realize it.

Dachary shares how a deep dive into agent work... more

In this episode of Behind the Docs, Patrick sits down with Manny Silva, Head of Documentation at Skyflow, to explore what happens when technical writing evolves into full-scale content systems.

From growing up building computers to working at Apple ... more

In this episode of Behind the Docs, Ren welcomes back Sara Feldman, Director of Member Engagement at the Consortium for Service Innovation and longtime advocate for knowledge-driven customer experience.

Sara began her career as a technical writer, s... more

In this episode of Behind the Docs, Ren sits down with Melanie Denise Davis — journalist-turned-technical-communication leader, AI Wrangler, and founder of Dragonfly Diva Docs.

Melanie’s career spans the evolution of modern technology itself: from p... more

Key Facts

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Number of Listeners
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Recent Guests

Fabri Ferri Benedetti
Principal Technical Writer at Elastic, active in the tech comm community
Elastic
Episode: The Future of Docs Is More Human Than You Think with Fabrizio Ferri-Benedetti
Vida Porabil
Employee at Medallia attending Convex to learn about AI and documentation
Medallia
Episode: BtD at ConVEx'26!
Patrick Bosek
CEO of Hereto
Hereto
Episode: Special Episode! Who controls your content? AI and content governance - Sarah O'Keefe of Scriptorium
Jeff Cross
Senior Manager of Technical Writing
Arctic Wolf
Episode: What Great Documentation Actually Means in Cybersecurity - Jeff Cross at Arctic Wolf
Dachary Carey
Agent-friendly docs expert and technical writer at MongoDB
MongoDB
Episode: Designing Documentation for Agents, Not Just Users - Dachary Carey of MongoDB and Agent-Friendly Docs Expert
Manny Silva
Head of Documentation at Skyflow; creator of Doc Detective
Skyflow
Episode: Docs as Systems with Manny Silva of Skyflow and Doc Detective
Sara Feldman
Director of Member Engagement, Consortium for Service Innovation
Consortium for Service Innovation
Episode: AI Isn't the Main Character with Sara Feldman of the Consortium for Service Innovation
Melanie Denise Davis
Founder of Dragonfly Diva Docs, content strategist and consultant
Dragonfly Diva Docs
Episode: Clarity is the Hill with Melanie Denise Davis of Dragonfly Diva Docs
Dave Koelmeyer
Content operations manager at IDEXX
IDEXX
Episode: Technical Writers Should Be Rebranded to Knowledge Engineers with Dave Koelmeyer of IDEXX

Hosts

Patrick Bosek
Host of Behind the Docs; appears across multiple episodes; leads conversations on technical communications and content strategy.
Ren
Host of Behind the Docs; frequent co-host; focuses on structured content, documentation best practices, and the evolving role of technical writers.

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Talking Points

Recent interactions between the hosts and their guests.

The Future of Docs Is More Human Than You Think with Fabrizio Ferri-Benedetti
Q: How do you see great documentation evolving in the next 18 months and beyond?
Documentation will remain fundamentally the same in purpose but become more machine-readable and metadata-rich, flatter in structure, and better suited for multi-channel delivery and local models that reduce reliance on generic cloud AI.
The Future of Docs Is More Human Than You Think with Fabrizio Ferri-Benedetti
Q: What should someone just starting out in tech comm focus on to stay valuable as these tools evolve?
Use AI as a mentor and learning tool, not as a shortcut; be deliberate with prompts, develop personal projects, and build a portfolio that demonstrates both human reasoning and effective collaboration with AI.
The Future of Docs Is More Human Than You Think with Fabrizio Ferri-Benedetti
Q: What does the near-term future look like for individual practitioners as AI becomes more integrated into the workflow?
The role will become more augmented and strategic: writers will plan, structure, and validate content while AI handles automation and generation within well-defined content architectures.
BtD at ConVEx'26!
Q: What is your takeaway from Convex so far?
The big takeaway is that metadata and how we structure content will drive how AI can be effectively used, with a focus on practical, usable systems rather than abstract concepts.
Designing Documentation for Agents, Not Just Users - Dachary Carey of MongoDB and Agent-Friendly Docs Expert
Q: What is your one 'documentation hill' you would die on?
You may not need another table-of-contents redesign; prioritize content accessibility and correct user journeys across discovery channels like Google, agents, and answer engines instead of chasing constant structural redesigns.

Audience Metrics

Listeners, social reach, demographics and more for this podcast.

Listeners per Episode
Gender Skew
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Frequently Asked Questions About Behind the Docs

What is Behind the Docs about and what kind of topics does it cover?

This show centers on the people who build and maintain the documentation, help centers, and product guides that power complex software and technical products. Episodes spotlight practitioners who craft structured, user-focused content, explore content strategy, and discuss how documentation intersects with product teams, customer success, and business goals. A recurring thread is the value of structured content, the move toward knowledge engineering, and the role of AI in elevating help resources. Unique angles include deep dives into DITA, content metrics, localization, and the practical impact of documentation on user experience and retention. The format tends toward candid career journeys, practical best practices, and real-world example... more

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Which podcasts are similar to Behind the Docs?

These podcasts share a similar audience with Behind the Docs:

1. Freakonomics Radio
2. The Daily
3. The Ezra Klein Show
4. Science Friday
5. Pivot

How many episodes of Behind the Docs are there?

Behind the Docs launched 9 months ago and published 21 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.

How do I contact Behind the Docs?

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What guests have appeared on Behind the Docs?

Recent guests on Behind the Docs include:

1. Fabri Ferri Benedetti
2. Vida Porabil
3. Patrick Bosek
4. Jeff Cross
5. Dachary Carey
6. Manny Silva
7. Sara Feldman
8. Melanie Denise Davis

To view more recent guests and their details, simply upgrade your Rephonic account. You'll also get access to a typical guest profile to help you decide if the show is worth pitching.

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