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Amazing Business Radio

Shep Hyken & C-Suite Radio
Customer Experience
Customer Service
AI Technology
Employee Experience
Communication Solutions
Avaya
Customer Journey
Digital Support
Artificial Intelligence
Leadership
Customer Engagement
Generative AI
Covid-19
Company Culture
Employee Retention
Van Halen
Emotional Connection
Experience Design
Joe Tyrrell
Personalization

Amazing Business Radio features customer service expert and New York Times bestselling author Shep Hyken who interviews leading business professionals and other customer experience experts. Each guest shares tips and insights on how to succeed in business. The bright business minds featured on Amazing Business Radio come from all over the world and include viral video stars, corporate CEOs, bestse... more

PublishesWeeklyEpisodes552Founded11 years ago
Number of ListenersCategories
CareersBusiness

Listen to this Podcast

Artwork for Amazing Business Radio

Latest Episodes

How AI and Data Shape Modern Customer Experience and Engagement

Shep interviews Chris Koehler, Chief Marketing Officer at Twilio. He talks about creating exceptional customer experiences by leveraging personalization, customer trust, and AI.

This e... more

The Five Customer-Centric Strategies

Shep interviews Jeff Rosenberg, Co-Founder & Partner of WideOpen and author of The CX Imperative. He talks about the importance of holistic customer experience and the common gaps between company perception and c... more

Community, Loyalty, and Human Touch in Customer Experience

Shep interviews Craig Crisler,  CEO and co-founder of SupportNinja. He talks about how brands are adapting (or not) to meet younger customers' expectations, and the importance of blending te... more

Cultivating Trust and Loyalty in the Age of AI

Shep interviews Nick Glimsdahl, contact center strategist and author of The Heart of Service. He talks about how organizations can thoughtfully integrate human-centric AI into their customer service.

T... more

Key Facts

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Accepts Sponsors
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Recent Guests

Eric D. Stone
Author of Jumpstart Your Workplace Culture
Clear Path Ventures
Episode: How to Operationalize WOW Experiences Featuring Eric D. Stone
Marcus Sheridan
Author and business expert
Owner of a pool company and author of Endless Customers
Episode: How to Get an Endless Stream of Customers Featuring Marcus Sheridan
Michael Cecchi-Azzolina
Author of Your Table Is Ready and Owner of Cecchi's Restaurant
Cecchi's Restaurant
Episode: Serving Up Elevated Customer Experiences Featuring Michael Cecchi-Azzolina
Jason Ten-Pow
CEO of Bespoke CX
Bespoke CX
Episode: Building Unbreakable Customer Relationships Featuring Jason Ten-Pow
John Rossman
Former executive at Amazon and author.
Episode: Humility Leads to Customer Experience Innovation Featuring John Rossman
Damon Covey
General Manager of Unified Communications and Collaboration at GoTo
GoTo
Episode: AI and Customer Service Should be Boring Featuring Damon Covey
Alexandre (Alex) Hadade
Co-founder and CEO of bertie.ai
bertie.ai
Episode: Understanding and Meeting Customer Expectations with the Help of AI Featuring Alexandre (Alex) Hadade
Bill Price
Co-author of Zero Complaints, The Path to Continuous Value Creation
Driva Solutions
Episode: Achieving Zero Customer Complaints Featuring Bill Price
Sid Banerjee
Chief Strategy Officer at Medallia
Medallia
Episode: How AI can Transform Customer Experience Featuring Sid Banerjee

Host

Shep Hyken
Shep Hyken is a customer service expert and bestselling author known for his insights on customer experience, employee engagement, and business growth strategies. He hosts discussions with industry leaders and shares actionable tips for enhancing business practices.

Reviews

5.0 out of 5 stars from 110 ratings
  • World Class CX Content

    Amazing Business Radio is my go to podcast for the latest and greatest customer experience content and trends. Shep Hyken is an amazing host and CX practitioner!!

    Apple Podcasts
    5
    heels23
    United States3 months ago
  • Differentiated

    Shep and his guests create a differentiated conversation about business and customers.

    Apple Podcasts
    5
    John Rossman
    United States6 months ago
  • A must-listen for anyone

    An insightful podcast packed with actionable strategies! I love the focus on listening to customer feedback to resolve issues. A must-listen for anyone aiming to improve their customer service and CX!

    Apple Podcasts
    5
    inka-chu
    Ukraine9 months ago
  • Eye opening and made me think differently.

    Loved the enthusiasm and perspective around customer led marketing a shift in how brands can up their game. Also the discussion around AI effecting marketing jobs and careers that with skills and specialization have now become positionless.

    Apple Podcasts
    5
    jasoers
    United Statesa year ago
  • Amazing Business Radio hosted by Shep Hyken is a standout podcast for business enthusiasts. Shep's insightful interviews and deep understanding of the topic make each episode educational and engaging. He has a knack for making the topic easily digestible and turning it into actionable advice that listeners can apply to their situations. I highly recommend it - this is time well spent!

    Podchaser
    5
    Aly_Zenrabbit
    a year ago

Listeners Say

Key themes from listener reviews, highlighting what works and what could be improved about the show.

Many mention the engaging conversations that keep them informed about the latest trends in customer service and business.
Listeners appreciate the practical and actionable insights provided by Shep and his expert guests.
The podcast is often hailed as a must-listen for anyone looking to improve their customer experience strategies.

Chart Rankings

How this podcast ranks in the Apple Podcasts, Spotify and YouTube charts.

Talking Points

Recent interactions between the hosts and their guests.

How to Get an Endless Stream of Customers Featuring Marcus Sheridan
Q: What are the four pillars of a known and trusted brand?
1. Talk about what others in your industry aren't willing to say. 2. Show through video what others in your space aren't willing to show. 3. Sell in a way that nobody is willing to sell. 4. Be more human than others are willing to be.
Building Unbreakable Customer Relationships Featuring Jason Ten-Pow
Q: What are the three types of customer relationships you found in your research?
The three types are unbreakable, mid-linked, and ruptured, with unbreakable being the strongest connection a customer can have with a brand.
Building Unbreakable Customer Relationships Featuring Jason Ten-Pow
Q: Tell us a little bit about, remind us about Bespoke CX.
Bespoke CX focuses on creating unique and tailored customer experience solutions that fit each company's specific needs.
Building Unbreakable Customer Partnerships Featuring Christoph Senn
Q: How do you create what you call an unbreakable relationship?
It depends on the trust, and building trust involves proactive communication and understanding customer priorities.
Understanding and Meeting Customer Expectations with the Help of AI Featuring Alexandre (Alex) Hadade
Q: Why do companies miss the point when implementing AI?
Alex explains that many companies spend money on outdated chatbot technologies and fail to analyze root causes of customer dissatisfaction, limiting their strategic effectiveness.

Audience Metrics

Listeners, social reach, demographics and more for this podcast.

Listeners per Episode
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Frequently Asked Questions About Amazing Business Radio

What is Amazing Business Radio about and what kind of topics does it cover?

This series features a range of expert guests who share insights into customer service, business strategies, and enhancing customer experience. The discussions often highlight innovative approaches to building strong customer relationships and improving workplace culture, emphasizing the interconnectivity of employee satisfaction and customer loyalty. Episodes cover various topics, including the application of artificial intelligence in customer interactions, the importance of transparency and genuine hospitality in service sectors, and actionable strategies for engaging customers effectively. This show stands out for its practical advice and the actionable insights provided by a diverse group of professionals, making it a valuable resource... more

Where can I find podcast stats for Amazing Business Radio?

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How many listeners does Amazing Business Radio get?

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What are the audience demographics for Amazing Business Radio?

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How many subscribers and views does Amazing Business Radio have?

To see how many followers or subscribers Amazing Business Radio has on Spotify and other platforms such as Castbox and Podcast Addict, simply upgrade your account. You'll also find viewership figures for their YouTube channel if they have one.

Which podcasts are similar to Amazing Business Radio?

These podcasts share a similar audience with Amazing Business Radio:

1. Craig Groeschel Leadership Podcast
2. Maxwell Leadership Podcast
3. At The Table with Patrick Lencioni
4. Daily Creative with Todd Henry
5. The Bible Recap

How many episodes of Amazing Business Radio are there?

Amazing Business Radio launched 11 years ago and published 552 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.

How do I contact Amazing Business Radio?

Our systems regularly scour the web to find email addresses and social media links for this podcast. We scanned the web and collated all of the contact information that we could find in our podcast database. But in the unlikely event that you can't find what you're looking for, our concierge service lets you request our research team to source better contacts for you.

Where can I see ratings and reviews for Amazing Business Radio?

Rephonic pulls ratings and reviews for Amazing Business Radio from multiple sources, including Spotify, Apple Podcasts, Castbox, and Podcast Addict.

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What guests have appeared on Amazing Business Radio?

Recent guests on Amazing Business Radio include:

1. Eric D. Stone
2. Marcus Sheridan
3. Michael Cecchi-Azzolina
4. Jason Ten-Pow
5. John Rossman
6. Damon Covey
7. Alexandre (Alex) Hadade
8. Bill Price

To view more recent guests and their details, simply upgrade your Rephonic account. You'll also get access to a typical guest profile to help you decide if the show is worth pitching.

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