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Amazing Business Radio

Shep Hyken & C-Suite Radio
Customer Experience
Customer Service
AI Technology
Employee Experience
Avaya
Communication Solutions
Digital Support
Customer Journey
Artificial Intelligence
Leadership
Customer Engagement
Generative AI
Employee Retention
Covid-19
Company Culture
Emotional Connection
Experience Design
Van Halen
Joe Tyrrell
Personalization

Amazing Business Radio features customer service expert and New York Times bestselling author Shep Hyken who interviews leading business professionals and other customer experience experts. Each guest shares tips and insights on how to succeed in business. The bright business minds featured on Amazing Business Radio come from all over the world and include viral video stars, corporate CEOs, bestse... more

PublishesWeeklyEpisodes558Founded11 years ago
Number of ListenersCategories
CareersBusiness

Listen to this Podcast

Artwork for Amazing Business Radio

Latest Episodes

Building Loyalty at Every Step of the Customer Journey

Shep interviews Melissa Puls, Chief Marketing Officer and Senior Vice President of Customer Success and Renewals at Ivanti. She talks about the importance of customer success, the subscription b... more

Creating an Actionable Customer-Centric Company Culture

Shep interviews Sean Crichton-Browne, co-founder of Market Culture and co-author of The Human Culture Imperative. He talks about how organizations can drive business success by focusing on buil... more

How to Build Meaningful Customer Relationships by Investing in Employee and Customer Experience

Shep interviews Lance Gruner, CX expert, keynote speaker, and author. He talks about the intersection of AI and customer experience, the importance of le... more

Transforming Ordinary Customer Moments into the 'Best Day Ever'

Shep interviews Steve Spangler, Emmy award-winning television host, STEM educator, and bestselling author. He talks about his new book, The Engagement Effect, and how leaders, teachers,... more

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Recent Guests

Sean Crichton-Browne
Co-founder of Market Culture and author of The Human Culture Imperative
Market Culture
Episode: Happy Customers Create Happy Employees Featuring Sean Crichton-Browne
Lance Gruner
Former head of customer care worldwide for Mastercard and author
Episode: Why Customers Hate You: Turning Pain Points Into Customer Loyalty Featuring Lance Gruner
Steve Spangler
Educator, author, and TV star with a focus on engagement and customer experience
Be Amazing Toys
Episode: Creating the Engagement Effect Featuring Steve Spangler
Neen James
Author, speaker, and expert on customer experience.
Episode: How Any Business Can Deliver a Luxurious Customer Experience Featuring Neen James
Mita Mallick
Author of The Devil Emails at Midnight, speaker and leadership coach
Episode: What Good Leaders Can Learn from Bad Bosses Featuring Mita Mallick
Chris Koehler
Chief Marketing Officer at Twilio
Twilio
Episode: Balancing AI, Personalization, and the Human Touch Featuring Chris Koehler
Jeff Rosenberg
Co-author of "The CX Imperative, Five Strategic Practices for Renewal of the Customer-Centered Enterprise"
WideOpen
Episode: Closing the Customer Experience Gap Featuring Jeff Rosenberg
Craig Crisler
CEO and co-founder of SupportNinja
SupportNinja
Episode: Gen Z's Influence on Customer Experience and Loyalty Featuring Craig Crisler
Nick Glimsdahl
Author of The Heart of Service, a blueprint for human-centric AI in customer service
VDS
Episode: Human-Centric AI in Customer Service Featuring Nick Glimsdahl

Host

Shep Hyken
Shep Hyken is a customer service expert and bestselling author known for his insights on customer experience, employee engagement, and business growth strategies. He hosts discussions with industry leaders and shares actionable tips for enhancing business practices.

Reviews

5.0 out of 5 stars from 113 ratings
  • Insightful, accessible, impactful

    A must for anyone looking for different perspectives on what it takes to operate and grow a company for the long term. A focus on the customer is the way, and this podcast offers invaluable perspectives on how to do it.

    Apple Podcasts
    5
    RosenbergATL
    United States2 months ago
  • Amazing show with great insights

    Amazing Business Radio with Shep Hyken" is a must-listen for anyone dedicated to elevating their customer service and customer experience game. Shep Hyken, a New York Times bestselling author and renowned expert, hosts insightful interviews with leaders and experts from a variety of fields. The show delivers a constant stream of practical, actionable advice that goes beyond theory.

    Each episode is a masterclass in modern business, covering topics from how to use AI for better customer service t... more

    Apple Podcasts
    5
    Craig SupportNinja
    United States2 months ago
  • World Class CX Content

    Amazing Business Radio is my go to podcast for the latest and greatest customer experience content and trends. Shep Hyken is an amazing host and CX practitioner!!

    Apple Podcasts
    5
    heels23
    United States4 months ago
  • Differentiated

    Shep and his guests create a differentiated conversation about business and customers.

    Apple Podcasts
    5
    John Rossman
    United States7 months ago
  • A must-listen for anyone

    An insightful podcast packed with actionable strategies! I love the focus on listening to customer feedback to resolve issues. A must-listen for anyone aiming to improve their customer service and CX!

    Apple Podcasts
    5
    inka-chu
    Ukraine10 months ago

Listeners Say

Key themes from listener reviews, highlighting what works and what could be improved about the show.

Many mention the engaging conversations that keep them informed about the latest trends in customer service and business.
Listeners appreciate the practical and actionable insights provided by Shep and his expert guests.
The podcast is often hailed as a must-listen for anyone looking to improve their customer experience strategies.

Chart Rankings

How this podcast ranks in the Apple Podcasts, Spotify and YouTube charts.

Talking Points

Recent interactions between the hosts and their guests.

Happy Customers Create Happy Employees Featuring Sean Crichton-Browne
Q: What is a key takeaway from your book?
One of the main lessons is that culture should not be fluffy but tangible, equipping leaders with the necessary tools to embed a customer-driven culture in their organizations.
Happy Customers Create Happy Employees Featuring Sean Crichton-Browne
Q: What inspired you to write The Human Culture Imperative?
The new book aims to provide a real, actionable guide to help organizations develop a customer-centric culture, based on the learnings from over a thousand companies.
Creating the Engagement Effect Featuring Steve Spangler
Q: Give us a little bit more information on why leaders are in the experience business?
Leaders create positive experiences for their employees, which translates to better experiences for customers. A lack of positive experiences leads to disengagement.
How to Create Unforgettable Customer Experiences Featuring Ronn Nicolli
Q: How do you use AI to enhance customer experiences?
AI enables personalized marketing strategies, allowing for tailored messaging to individual consumers based on their preferences and behaviors, facilitating one-to-one marketing on a larger scale.
How to Create Unforgettable Customer Experiences Featuring Ronn Nicolli
Q: What do you mean when you say guests crave value experiences over amenities?
Guests value the memories created by experiences rather than just physical accommodations or offerings, highlighting a need for genuine engagement over mere luxury.

Audience Metrics

Listeners, social reach, demographics and more for this podcast.

Listeners per Episode
Gender Skew
Location
Interests
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Age Range
Household Income
Social Media Reach

Frequently Asked Questions About Amazing Business Radio

What is Amazing Business Radio about and what kind of topics does it cover?

This series features a range of expert guests who share insights into customer service, business strategies, and enhancing customer experience. The discussions often highlight innovative approaches to building strong customer relationships and improving workplace culture, emphasizing the interconnectivity of employee satisfaction and customer loyalty. Episodes cover various topics, including the application of artificial intelligence in customer interactions, the importance of transparency and genuine hospitality in service sectors, and actionable strategies for engaging customers effectively. This show stands out for its practical advice and the actionable insights provided by a diverse group of professionals, making it a valuable resource... more

Where can I find podcast stats for Amazing Business Radio?

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How many listeners does Amazing Business Radio get?

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What are the audience demographics for Amazing Business Radio?

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How many subscribers and views does Amazing Business Radio have?

To see how many followers or subscribers Amazing Business Radio has on Spotify and other platforms such as Castbox and Podcast Addict, simply upgrade your account. You'll also find viewership figures for their YouTube channel if they have one.

Which podcasts are similar to Amazing Business Radio?

These podcasts share a similar audience with Amazing Business Radio:

1. How I Built This with Guy Raz
2. BigDeal
3. Craig Groeschel Leadership Podcast
4. World Business Report

How many episodes of Amazing Business Radio are there?

Amazing Business Radio launched 11 years ago and published 558 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.

How do I contact Amazing Business Radio?

Our systems regularly scour the web to find email addresses and social media links for this podcast. We scanned the web and collated all of the contact information that we could find in our podcast database. But in the unlikely event that you can't find what you're looking for, our concierge service lets you request our research team to source better contacts for you.

Where can I see ratings and reviews for Amazing Business Radio?

Rephonic pulls ratings and reviews for Amazing Business Radio from multiple sources, including Spotify, Apple Podcasts, Castbox, and Podcast Addict.

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What guests have appeared on Amazing Business Radio?

Recent guests on Amazing Business Radio include:

1. Sean Crichton-Browne
2. Lance Gruner
3. Steve Spangler
4. Neen James
5. Mita Mallick
6. Chris Koehler
7. Jeff Rosenberg
8. Craig Crisler

To view more recent guests and their details, simply upgrade your Rephonic account. You'll also get access to a typical guest profile to help you decide if the show is worth pitching.

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