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Artwork for Amazing Business Radio

Amazing Business Radio

Shep Hyken & C-Suite Radio
Customer Experience
Customer Service
AI Technology
Employee Experience
Avaya
Communication Solutions
Customer Journey
Digital Support
Artificial Intelligence
Leadership
Customer Engagement
Generative AI
Company Culture
Covid-19
Employee Retention
Van Halen
Experience Design
Emotional Connection
Personalization
Joe Tyrrell

Amazing Business Radio features customer service expert and New York Times bestselling author Shep Hyken who interviews leading business professionals and other customer experience experts. Each guest shares tips and insights on how to succeed in business. The bright business minds featured on Amazing Business Radio come from all over the world and include viral video stars, corporate CEOs, bestse... more

PublishesWeeklyEpisodes580Founded11 years ago
Number of ListenersCategories
CareersBusiness

Listen to this Podcast

Artwork for Amazing Business Radio

Latest Episodes

Creating an Environment that Employees and Customers Love

Shep interviews Lisa Nichols, CEO and co-founder of Technology Partners and author of Something Extra. She discusses the importance of employee experience, leadership, and organizational cult... more

Transforming Repeat Business into True Loyalty

Shep interviews Lisa Checchio, Chief Commercial Officer at EBG. She talks about how a hospitality mindset that is focused on making customers feel valued and appreciated, builds real loyalty in any indu... more

How Intentional Leadership Creates Customer Experience Alignment

Shep interviews Jeannie Walters, Founder of Experience Investigators. She talks about why intentional leadership and a clear customer experience mission are essential for building proa... more

The Impact of AI Voice Technology on Customer Engagement

Shep interviews Alex Levin, CEO and co-founder of Regal. He talks about how AI-driven voice technology is transforming customer experience by making brand interactions more personal, efficient... more

Key Facts

Accepts Guests
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Find out how many people listen to this podcast per episode and each month.

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Recent Guests

Sam Wilson
CEO of 8x8
8x8
Episode: The Future is AI First but Human Centered Featuring Sam Wilson
Megan Glasow
VP at Perficient
Perficient
Episode: AI’s Role in Customer Service Transformation Featuring Megan Glasow
Stephen Baer
Author of Stickology, expert on employee and customer engagement
Author, Stickology
Episode: Making Great Customer and Employee Relationships Stick Featuring Stephen Baer
Vinod Muthukrishnan
Vice President and General Manager of Webex Customer Experience at Cisco
Cisco
Episode: How AI Can Make Customer Experience More Human Featuring Vinod Muthukrishnan
Scott McKain
Author and speaker on customer experience
Scott McKain LLC
Episode: Customer Experience Beyond Distinction Featuring Scott McKain
Joseph Pine
Author, Transformation Economy; author of The Experience Economy
Author, Transformation Economy
Episode: Thriving in the Transformation Economy Featuring Joseph Pine
Michele Carlson
Senior Product Marketing Manager at NICE
NICE
Episode: Five Must-Know AI Trends Shaping Customer Experience Featuring Michele Carlson
Ty Givens
Founder of the CX Collective
CX Collective
Episode: Transforming Customer Service into a Growth Engine Featuring Ty Givens
David Fuhr
Chief Sales Officer at Sweetwater
Sweetwater
Episode: How Sweetwater Creates Loyal and Enthusiastic Fans Featuring David Fuhr

Host

Shep Hyken
Best-selling author and customer service expert; host of weekly discussions with leaders and CX experts.

Reviews

5.0 out of 5 stars from 113 ratings
  • Amazing is an Understatement

    False advertising? Maybe. “Amazing” Business Radio doesn’t seem to be a strong enough name. Not only is the production value top-notch, it’s so apparent just how much time Shep and his team put into each episode. This is must-listen content in the car or at the gym. I always come away with great ideas that make me thinking differently.

    Apple Podcasts
    5
    Steve Spangler
    United States6 months ago
  • Insightful, accessible, impactful

    A must for anyone looking for different perspectives on what it takes to operate and grow a company for the long term. A focus on the customer is the way, and this podcast offers invaluable perspectives on how to do it.

    Apple Podcasts
    5
    RosenbergATL
    United States7 months ago
  • Amazing show with great insights

    Amazing Business Radio with Shep Hyken" is a must-listen for anyone dedicated to elevating their customer service and customer experience game. Shep Hyken, a New York Times bestselling author and renowned expert, hosts insightful interviews with leaders and experts from a variety of fields. The show delivers a constant stream of practical, actionable advice that goes beyond theory.

    Each episode is a masterclass in modern business, covering topics from how to use AI for better customer service t... more

    Apple Podcasts
    5
    Craig SupportNinja
    United States7 months ago
  • World Class CX Content

    Amazing Business Radio is my go to podcast for the latest and greatest customer experience content and trends. Shep Hyken is an amazing host and CX practitioner!!

    Apple Podcasts
    5
    heels23
    United States9 months ago
  • Differentiated

    Shep and his guests create a differentiated conversation about business and customers.

    Apple Podcasts
    5
    John Rossman
    United Statesa year ago

Listeners Say

Key themes from listener reviews, highlighting what works and what could be improved about the show.

Listeners appreciate practical, actionable advice on CX and leadership.
The host is engaging and brings out practical lessons from guests.
Reviews emphasize the show's ability to make complex CX topics accessible and applicable.
High production quality and strong guest variety are consistently noted.

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Workday PlaydateErin Diehl | Passion Struck Network
Le Mouton à 5 pattes
Le Mouton à 5 pattesLe Mouton à 5 pattes
The Interview Room
The Interview RoomAnnie Pelissier

Talking Points

Recent interactions between the hosts and their guests.

The Future is AI First but Human Centered Featuring Sam Wilson
Q: Do you think AI could eventually eliminate all human customer support, or will there always be a role for live agents?
No, AI will handle routine and self-service tasks, but complex, sensitive, or emotional issues will require human agents; the trend is toward creating specialists who handle high-value interactions rather than eliminating humans entirely.
The Future is AI First but Human Centered Featuring Sam Wilson
Q: Sam, today, I really wanted to focus on a topic that I think is really important. What is the big implication of California's new automation law for consumer experience?
The law reinforces the expectation that consumers should have an option to talk to a human when self-service or AI fails to meet their needs, and it pushes companies to design systems with a reliable human fallback without sacrificing the benefits of automation.
How Sweetwater Creates Loyal and Enthusiastic Fans Featuring David Fuhr
Q: Why would someone choose to do business with Sweetwater over competitors?
Because the company is built on a love of music, highly trained staff who act like matchmakers, personalized service, and a culture that treats customers as friends, not just buyers.
Start with the Customer In Mind Featuring Peter Cross
Q: What is the one idea from Start with the Customer that would make me want to buy the book right now?
Peter emphasizes that the heart of the book is the concept that customer expectations live in the space between what customers expect and what they actually experience; addressing this gap with empathy, options, and a proactive, yes-oriented approach is what will drive loyalty and show real value beyond bandaid solutions.
CX Strategy: Embracing Humanity at Scale Featuring Bruce Temkin
Q: In the age of AI, how do you see AI impacting employees and the workforce long term?
AI will reshape many roles, handling repetitive and data-intensive tasks, but it will also elevate employees into higher-value roles that require understanding, interpretation, and human interaction. The overall effect is not elimination but a shift toward more advanced, complementary work.

Audience Metrics

Listeners, social reach, demographics and more for this podcast.

Listeners per Episode
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Frequently Asked Questions About Amazing Business Radio

What is Amazing Business Radio about and what kind of topics does it cover?

This show consistently centers on customer experience, service design, and the people strategies that drive loyalty and growth. Across episodes, conversations explore how culture, leadership, and technology—from AI to personalization—shape how customers perceive brands and how organizations structure teams to deliver better experiences. Guests range from CX leaders and authors to educators and product/tech executives, offering practical frameworks, actionable tactics, and real-world stories. A notable strength is the breadth of perspectives—ranging from luxury service aesthetics to data-driven decision making and remote-work trust—making it a valuable resource for anyone aiming to improve customer-centricity in their organization. Viewers c... more

Where can I find podcast stats for Amazing Business Radio?

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How many listeners does Amazing Business Radio get?

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What are the audience demographics for Amazing Business Radio?

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How many subscribers and views does Amazing Business Radio have?

To see how many followers or subscribers Amazing Business Radio has on Spotify and other platforms such as Castbox and Podcast Addict, simply upgrade your account. You'll also find viewership figures for their YouTube channel if they have one.

Which podcasts are similar to Amazing Business Radio?

These podcasts share a similar audience with Amazing Business Radio:

1. The Tim Ferriss Show
2. A Bit of Optimism
3. The StoryBrand Podcast
4. The Modern Customer Podcast
5. Not Gonna Lie with Kylie Kelce

How many episodes of Amazing Business Radio are there?

Amazing Business Radio launched 11 years ago and published 580 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.

How do I contact Amazing Business Radio?

Our systems regularly scour the web to find email addresses and social media links for this podcast. We scanned the web and collated all of the contact information that we could find in our podcast database. But in the unlikely event that you can't find what you're looking for, our concierge service lets you request our research team to source better contacts for you.

Where can I see ratings and reviews for Amazing Business Radio?

Rephonic pulls ratings and reviews for Amazing Business Radio from multiple sources, including Spotify, Apple Podcasts, Castbox, and Podcast Addict.

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What guests have appeared on Amazing Business Radio?

Recent guests on Amazing Business Radio include:

1. Sam Wilson
2. Megan Glasow
3. Stephen Baer
4. Vinod Muthukrishnan
5. Scott McKain
6. Joseph Pine
7. Michele Carlson
8. Ty Givens

To view more recent guests and their details, simply upgrade your Rephonic account. You'll also get access to a typical guest profile to help you decide if the show is worth pitching.

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