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Artwork for Reinvent B2B Customer Growth

Reinvent B2B Customer Growth

Accenture Song
Account-Based Marketing
Professional Services
Marketing Strategy
Generative AI
Collaboration
Marketing
Client Relationships
Cios
Customer Engagement
Trust
Client-Centric Marketing
Shell
Roche Diagnostics
Momentum ITSMA
Client-Centricity
Client Development
Global Accounts
B2B Growth Consulting
Brand Perception
Consultative Selling

A series of conversations with senior B2B leaders exploring how winning organizations are transforming customer growth in today's dynamic marketplace. Each episode blends practical guidance with innovative strategies to help you grow your most valuable customer relationships. Discover how unified strategies, empowered buyers, AI-driven insights, and retention-focused approaches can help you transf... more

PublishesInfrequentlyEpisodes94Founded7 years ago
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Artwork for Reinvent B2B Customer Growth

Latest Episodes

How do you move from "more campaigns" to a truly customer-led growth system? In this episode, Avanade Chief Growth Officer Ruth Rowan joins host Alisha Lyndon to share how she's aligning marketing, sales, partners and CX around the accounts that matt... more

What does it take to lead a marketing function at the center of data-driven transformation, AI disruption, and rapidly shifting buyer expectations? In this episode, Jennifer Jackson outlines how Actian is reshaping marketing to meet the demands of a ... more

What does it take to build a client-centric growth engine in an industry where marketing has long been seen as a support act? Harsha Chachadi shares how FM is rewriting the rules with ABM – one account at a time.

YouTube

As B2B organizations navigate shifting markets and rising expectations, Emma Chatwin shares how Fujitsu's three-year transformation journey moved marketing from the sidelines to the front line of business growth.

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The TransactionCraig Rosenberg & Matt Amundson | B2B Sales & Marketing Experts - Hosts of The Transaction

Recent Guests

Ruth Rowan
Chief Growth Officer at Avanade
Avanade
Episode: Avanade: Driving customer-led growth in an AI world
Jennifer Jackson
CMO of Actian
Actian (data and AI division of HCL software)
Episode: Actian: Turning insights into client-led growth
Harsha Chachadi
Global Marketing Programs and Account-Based Marketing Lead
FM
Episode: Ep. 78 FM: Rewriting the ABM playbook
Emma Chatwin
Vice President Marketing across Europe for Fujitsu
Fujitsu
Episode: Fujitsu: Building a client-first growth engine
Margaret Franco
CMO of Duco, operational data automation SaaS
Duco
Episode: Duco: The new rules of client-centric growth
Oli Hammans
Global ABM leader at EY with a background in marketing automation and technology.
EY
Episode: Ep.75 EY: Scaling ABM for global impact
Gabriella Sellers
Global ABM leader at EY with experience in sales and client-serving roles.
EY
Episode: Ep.75 EY: Scaling ABM for global impact
Mendeil Bailey
Director of Account-Based Marketing, Americas at Autodesk
Autodesk
Episode: Ep.74 Autodesk: Reinventing relationships with the power of ABM
Brian Jochum
Chief Marketing Officer at Virtusa
Virtusa
Episode: Virtusa: A zero-distance approach to client-centric excellence

Host

Alicia Linden
CEO at Momentum ITSMA

Reviews

4.8 out of 5 stars from 55 ratings
  • A must listen for every b2b marketer

    Great insights, practical advice and best practice from CMOs and senior marketing leaders.

    Apple Podcasts
    5
    mboogaard
    United Kingdom2 years ago
  • Great insights

    One of the few ABM podcasts out there - love the mix of speakers

    Apple Podcasts
    5
    ICPhannah
    United Kingdom2 years ago
  • Best ABM Podcast I’ve Found - Thank You!

    Highly recommend listening to the episode with Dell

    Apple Podcasts
    5
    teamsmiff82
    United Kingdom5 years ago
  • Just discovered these

    A great treasure trove - thank you

    Apple Podcasts
    5
    PabloPenguin
    United Kingdom6 years ago
  • Insightful

    Really interesting thank you, a great line up of guests so far - looking forward to future episodes.

    Apple Podcasts
    5
    GTemplar
    United Kingdom7 years ago

Listeners Say

Key themes from listener reviews, highlighting what works and what could be improved about the show.

A fantastic podcast on ABM, looking forward to future episodes!
Highly recommend listening to the episode with Dell.
Great and insightful way to learn from experienced ABM professionals.
Really interesting thank you, a great line up of guests so far.
One of the few ABM podcasts out there - love the mix of speakers.
A great treasure trove of information - thank you.
Some insightful tips and considerations for marketing planning.
Excellent podcast and very informative!!!
I liked the conversation around understanding who you're trying to reach and how they like to consume content.
Great insights, practical advice, and best practices from CMOs and senior marketing leaders.

Chart Rankings

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Talking Points

Recent interactions between the hosts and their guests.

Ricoh: From products to partnerships – a client-led transformation
Q: How did you use customer input to shape your strategy and what role did data and insights play?
Lauren describes interviewing customers, running a qualitative feedback loop about trust and capability, and expanding win-loss programs to continuously refine what customers value and how to win their partnerships.
Ricoh: From products to partnerships – a client-led transformation
Q: What were the two or three areas you're most proud of in Ricoh North America's transformation?
She highlights the brand transformation and the services transformation, including standing up ABM to foster more customer-centric conversations, build a differentiated brand narrative, and align portfolio strategy with target verticals for deeper client engagement.
Ricoh: From products to partnerships – a client-led transformation
Q: What inspired you to embrace the ABM movement and pivot toward an account-centric approach?
Lauren explains that her early experiences at Affiliated Computer Services showed how ABM could help a services organization focus on the most profitable customers and white space, moving from a product push to a customer-centric model that values how buyers want to engage and what they need to succeed.
Virtusa: A zero-distance approach to client-centric excellence
Q: What advice would you give yourself rejoining Virtusa as CMO today, looking back at the start of your role?
He would ask more questions about the customer, push on business outcomes and value creation beyond cost savings, and accelerate on demonstrating quantifiable improvements the technology can deliver, while maintaining a curious, zero-distance mindset.
Virtusa: A zero-distance approach to client-centric excellence
Q: Wow, amazing. How have you been building out the marketing engine at Virtusa and your brand positioning?
He explains engineering-first positioning with a focus on depth over breadth, crediting prior brand work and current rethinking to stay distinctive in an AI-enabled landscape, and outlines how AI is reshaping both internal processes and external messaging.

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Frequently Asked Questions About Reinvent B2B Customer Growth

What is Reinvent B2B Customer Growth about and what kind of topics does it cover?

This podcast features in-depth conversations with senior B2B leaders discussing the evolution of Account-Based Marketing (ABM) in a rapidly changing marketplace. Topics revolve around the significance of client-centric strategies, collaboration between marketing and sales, and the integration of advanced technologies such as AI into marketing practices. Episodes highlight various industries, showcasing successful case studies and best practices that can help organizations develop effective account strategies and transform customer relationships. Its unique focus on combining practical guidance with innovative insights makes it particularly valuable for marketing professionals looking to enhance their ABM tactics and drive growth.

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1. Up First from NPR
2. The Diary Of A CEO with Steven Bartlett
3. The Transaction

How many episodes of Reinvent B2B Customer Growth are there?

Reinvent B2B Customer Growth launched 7 years ago and published 94 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.

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What guests have appeared on Reinvent B2B Customer Growth?

Recent guests on Reinvent B2B Customer Growth include:

1. Ruth Rowan
2. Jennifer Jackson
3. Harsha Chachadi
4. Emma Chatwin
5. Margaret Franco
6. Oli Hammans
7. Gabriella Sellers
8. Mendeil Bailey

To view more recent guests and their details, simply upgrade your Rephonic account. You'll also get access to a typical guest profile to help you decide if the show is worth pitching.

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