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系统规划与管理师磨耳朵

熊猫王子

系统规划管理师核心知识点摘录,让你通勤途中轻松记忆,助力过关

PublishesDailyEpisodes9Founded5 months ago
Language
ZH-CN
Categories
Self-ImprovementTechnologyEducation

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Artwork for 系统规划与管理师磨耳朵

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规划设计处于整个 IT 服务生命周期中的前端,规划设计从服务需求出发,终点为设计出符合业务需求和成果的服务方案。规划设计流程中的主要活动包括:服务需求识别、服务目录设计、服务方案设计(含服务模式设计、服务级别设计、人员要素设计、过程要素设计、技术要素设计、资源要素设计)、服务成本评估和服务级别协议设计。

在人员能力评价管理过程中,为了评价人员能力对于岗位职责的匹配程度,通常会建立岗位职责的能力需求说明书,是一份明确特定岗位所需职责及对应能力标准的文件,用于指导人才招聘、培训、绩效评估和职业发展。其核心目的是确保岗位任职者具备完成任务所需的知识、技能、素质,从而支撑组织目标的实现。

IT服务运营管理阶段,人员能力评价与管理和人员绩效管理是人力资源管理的两个关键环节,二者既有联系又有区别。

IT 服务运营的主要目的就是提供低成本、高质量的 IT 服务。为了达成上述目的,需要在 IT服务运营的过程中对人员要素、资源要素、技术要素和过程要素进行有效的管控。先来看人员要素管理。

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