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Mastering the Last Mile

Jim Royce

In Mastering the Last Mile, I dive deep into the critical topics that matter most to last-mile distribution companies. 🚚✨ How can you create accountability and drive performance among delivery teams? What tools and partnerships help reduce risks? And how can you maximize profit when contract lengths are uncertain? 💡 I explore these key questions and more, offering logical, actionable insights to... more

PublishesWeeklyEpisodes8Founded3 months ago
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Technology

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Artwork for Mastering the Last Mile

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Welcome back to Mastering the Last Mile. I’m Jim Royce.

This is Part 2 of our technology series, where we move past the hype and into the framework that actually tells you whether tech belongs in your operation—or not.

Because here’s the problem: m... more

Welcome to Mastering the Last Mile.

Search our content library : ⁠The Last Mile NYC⁠

In this first episode of our two-part tech series, Jim Royce will strip away the buzzwords and break down what actually makes technology work in last-mile deliver... more

In last-mile logistics, communication isn’t just an operational detail—it’s the silent engine driving accountability, efficiency, and culture.

In this episode, Jim Royce unpacks how communication gaps aren’t just frustrating—they're expensive, fuel... more

"Hire better people".

That advice, in last-mile delivery, is readily offered as a cure-all to right an unsteady ship. Aside from being a meaningless suggestion (Better how? Where can I find them?), following this advice is as sensible as purchasing ... more

Urban parcel delivery isn’t just difficult—it’s a different game entirely.

Narrow streets, dense foot traffic, unpredictable building layouts, parking tickets, stolen packages, damaged vans, invisible supervision... Welcome to the high-stakes chess... more

If you’re still using templates to build your schedule, you’re not just behind—you’re bleeding accountability.

In this episode of Mastering the Last Mile, Jim Royce pulls back the curtain on one of the most overlooked yet critical levers in last-mil... more

Why is getting people to simply show up one of the hardest—and most crucial—challenges in last-mile delivery?

In this episode, Jim Royce unpacks what he calls “The Riddle of Attendance,” a puzzle every delivery contractor faces but few truly solve. ... more

Accountability gets tossed around like a buzzword. But in the trenches of last-mile delivery, it’s not jargon—it’s your survival strategy.

In this episode, Jim Royce—founder of The Last Mile NYC and a 25-year veteran of the delivery industry—dives d... more

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Mastering the Last Mile launched 3 months ago and published 8 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.

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