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Artwork for Inside Job: Making CX Work

Inside Job: Making CX Work

Merkle

This podcast hosted by Jose Cebrian discusses CX transformation and the people who make it happen. Jose will interview guests across dentsu, brands, and partners to give listeners tips and examples of how transformation becomes a reality, from tech, to CRM, experience, and everywhere in between.

PublishesWeeklyEpisodes16Founded3 years ago
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TechnologyBusinessMarketing

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Artwork for Inside Job: Making CX Work

Latest Episodes

Snowflake has made a huge splash in the industry when it comes to data management, but what are its differentiators? In this episode, Jose talks Snowflake’s Global Head of Retail & CPG Industry, Nancy Dou to discuss how they are helping organizations... more

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2 years ago

As Google moves from Google Analytics 360 to Google Analytics 4, what are the key drivers of this change and why? With this update comes a new mindset for marketers and organizations to how they approach analytics to reflect today’s changing consumer... more

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2 years ago

In today’s environment where increasing inflation is rampant, interest rates are skyrocketing, and the market is regularly shifting, wealth management organizations are in the limelight of all consumers. How can they best serve their customers and in... more

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2 years ago

The financial industry has seen massive changes and innovations over the past few years. While moves to digital-first experiences have clear transitions for sectors such as retail, they look very different for financial services organizations. In thi... more

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2 years ago

Many nonprofit organizations struggle to innovate, giving constituents redundant experiences year after year. Cloud technology has emerged as an efficient tool to help these organizations scale and build an agile solution. In this episode, Merkle’s N... more

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2 years ago

With COVID and rising inflation changing the game, insurers are in a race to enhance experiences across channels and find new ways to innovate. In this episode, Merkle’s Aaron Tellier and John Reid sit down with Adobe’s Chris Young to discuss how ins... more

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2 years ago

As the pandemic continues to affect business operations, Taco Bell has quickly adapted within the quick-serve-restaurant (QSR) space to connect the customer experience across a variety of channels, including in-app, online ordering, drive-through exp... more

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2 years ago

It’s no surprise that customer demand excellent digital experiences. In fact, the best experiences quickly become the new expectation for your customers. But how do marketers create these experiences at scale at the pace that customers demand? In thi... more

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3 years ago

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