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In this revved up episode, Jake, Mike, Ali, and Eric discuss cowboy hats, wardrobe malfunctions, customer surveys, attempted thefts, more back ordered parts, the seat cover story update, Kevin's "special" drink mix, good ideas on how to retain and re... more
Listen in as Jake, Mike, Ali, and Eric reiterate why customers should not work on their own cars, unreasonable reasons to have to wait for your vehicle to be repaired, a question is posed to Eric, we get interrupted by other Ali and then Kevin, talk ... more
Happy New Years! Jake, Mike, Ali, Eric, and Kevin pull out all the stops for the last episode of 2021. With talk of over-privileged children, coupon customers, accused lot damage, most dangerous shop experiences and practices, our holiday gift exchan... more
Great job guys! Love the content.
Anyone who has worked on the parts and service side of the auto industry will find this podcast hilarious!
good relatable content, the stories are great and I like the fact you have the perspective of the techs, advisors and warranty clerk as well. Your clerk sounds like a absolute fox btw😂 also really dig your attitude about the work ethic and moral standards that a decent tech should have. I’ve got 6 years with Ford now, and have progressed to becoming a trans tech with the attitude and skills with the pen you’ve discussed. A lot of guys could learn from it. Also think layman mildly interested cou... more
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Customer States... launched 10 months ago and published 48 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.
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